PLEASE READ BEFORE PLACING YOUR ORDER

At Northman+, every jacket is individually crafted with care and attention to detail in our workshop. We are a zero-inventory, made-to-order and bespoke brand, which means we do not keep ready-made jacket inventory.

The sizes displayed on our website are provided as a helpful reference. Every jacket is made specifically for you after your order is placed.

As each piece is created according to your measurements and requirements, we kindly encourage you to take a moment to read the information below before placing your order. This helps us ensure a smooth and enjoyable experience from the moment you place your order until your jacket reaches you.

Order Confirmation & Sizing

Once your order is placed, a member of our team will contact you by email, iMessage and/or phone to personally confirm your order and sizing details.

We take this additional step because getting the fit right is extremely important to us.

Before we begin crafting your jacket, we will make sure that the measurements and requirements provided by you are clearly understood and confirmed.

If we need any additional information or clarification, our team will be happy to get in touch with you.

We kindly ask you to review your measurements and sizing information carefully before confirming them, as your jacket will be crafted specifically according to the information approved by you.

Made-to-Order Policy

Every Northman+ jacket is made specifically for its owner after an order is placed.

Because your jacket is individually crafted according to your measurements, we are generally unable to accept returns or provide refunds once production has begun.

This policy does not apply where a return or refund is required by applicable law, or where a jacket has a confirmed manufacturing defect or an error attributable to Northman+.

We do not maintain a separate ready-to-wear inventory. The size options shown on our website are simply standard size references to help you select an approximate fit.

Every jacket is made to order.

The estimated turnaround time for each individual jacket is mentioned on the relevant product page.

Changes & Cancellations

If you would like to make a change to your order, please reach out to us as soon as possible after placing your order.

We will always do our best to accommodate reasonable requests before production begins.

Once production has started, however, it may not be possible to make changes or cancel the order, as materials and craftsmanship will already have been dedicated specifically to your jacket.

We appreciate your understanding of this process.

Order Processing & Dispatch

Orders placed on Sundays or public holidays will be processed on the next working day.

During particularly busy periods, including holidays, promotional events, and seasonal sales, production and delivery may occasionally take a little longer than usual.

Should there be any significant change to your expected timeline, our team will make every reasonable effort to keep you informed.

Shipping Methods

India

Orders within India are shipped through trusted courier partners.

Once your jacket is ready for dispatch, please allow approximately 1–3 working days for dispatch. Delivery may take additional time depending on your location, particularly for rural or remote addresses.

International

International orders are generally shipped using trusted express courier services, primarily DHL Express.

Depending on the destination, availability, and service requirements, we may also use UPS or another trusted international courier.

We select the courier that we believe is most suitable for your destination, with the aim of providing a safe, reliable, and efficient delivery experience.

Once your order has been dispatched, we will share the tracking information with you by email.

Please note: At this time, we are unable to ship to PO Boxes or military addresses.

Taxes, Duties & Customs

Domestic Orders — India

Applicable taxes and charges for orders within India will be handled in accordance with applicable Indian regulations.

International Orders — DDP

For international orders, Northman+ ships on a Delivered Duty Paid (DDP) basis.

This means that applicable customs duties and import taxes are included in your order wherever covered by our DDP shipping arrangement.

We work with our shipping partners to manage the applicable import process on your behalf, with the aim of ensuring that your jacket arrives at your doorstep without unexpected customs or duty payments.

In the normal course of a DDP shipment, you should not be required to make an additional payment for customs duties or import taxes to the courier upon delivery.

Our goal is to make international shopping with Northman+ as simple, transparent, and convenient as possible.

Please note that certain destination-specific government fees, regulatory charges, or services outside the standard DDP arrangement may not be covered. If we become aware of any such requirement, our team will make every reasonable effort to inform you.

Refused or Unclaimed International Shipments

Because every Northman+ jacket is individually made according to your measurements, we kindly ask you to accept your delivery once your order has been dispatched.

If a shipment is refused, abandoned, or returned for reasons attributable to the customer, any return shipping costs or other non-refundable expenses incurred by Northman+ may be deducted from any amount otherwise eligible for a refund.

As the jacket has been specially crafted for you, the original product amount may not be refundable in such circumstances, except where a refund is required by applicable law.

If you have any concerns about your shipment or delivery, please contact us before refusing a delivery. We will always be happy to see how we can assist you.

Estimated Delivery Times

Estimated delivery times begin after your jacket has been completed and dispatched.

India: Approximately 2–5 working days, depending on the destination.

International: Typically 7–10 working days via express courier, depending on the destination and customs clearance.

Please understand that these are estimated timelines rather than guaranteed delivery dates. Customs procedures, courier delays, weather conditions, public holidays, and other circumstances outside our control can occasionally affect delivery times.

We appreciate your patience and understanding should such a delay occur.

Damaged or Incorrect Items

Every Northman+ jacket is carefully inspected before it leaves our workshop.

If your jacket arrives damaged, or if you believe there is an issue with your order that may have resulted from an error on our part, please contact us as soon as reasonably possible after delivery.

Please provide your order number along with clear photographs of the jacket and packaging. This will allow our team to understand the situation properly and assist you as quickly as possible.

We genuinely want every Northman+ customer to be happy with their jacket, and we will always do our best to resolve genuine issues fairly and thoughtfully.

Nothing in this policy affects any rights you may have under applicable consumer protection laws.

Free Shipping & Promotions

Northman+ may occasionally introduce, change, or discontinue free-shipping thresholds and promotional offers.

Any applicable shipping promotion will be clearly displayed on our website at the time of purchase.

Need Help?

We are always happy to help.

If you have any questions about your order, measurements, production timeline, shipping, or delivery, please feel free to contact our team.

Northman+
Email: northmanplus@gmail.com
Website: www.northmanplus.com

Thank you for choosing Northman+.

Every jacket we create is made specifically for its owner, and we truly appreciate your patience and understanding of our bespoke, made-to-order process. The additional time allows our craftsmen to give your jacket the care, attention, and individuality it deserves.